Support Specialist with English Санкт-Петербург

The scope of our activity is the provision of customer support services, sales and regional development in the international markets in the field of IT and financial technologies.

In Customer Support department we do not call our clients, but resolve their queries in chats and tickets (by email).

What we do:

• Addressing client requests in written form (chats, emails)

• Compliance with service quality standards

• Interaction with other departments to improve work processes

• Effective cooperation with customer service teams in the international offices of the company

• Broadcast customers feedback on product and processes to relevant departments

• Maintaining a positive working environment in our multicultural team

What we are looking for:

• Fluency in English (Advanced level speaking and writing),knowledge of another language (Chinese, Spanish, Portuguese) would be an advanctage.

• Experience in customer support

• Computer literacy (daily computer usage, chats, emails, fast typing skills)

• Ability to learn fast

• Ability to find an approach to solving diverse tasks

• Multitasking mindset

• Readiness to work in the rotating shifts (morning, evening and night shifts). Night hours are paid additionally and taxi is provided by the company

• Readiness to fit in in a multicultural and multi-religious environment

What we offer:

• Competitive salary + KPI bonuses after probation period

• Office mode job

• Professional development opportunities

• Stable full-time job in a growing company

• Practical courses and workshops

• Social benefits (paid lunches, coffee and cookies, 50% compensation for sports activities and mental care, medical insurance for you and your children, etc.).